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CONTI Evolution in the Media

MEDIA - Entrepreneurship Daily: Ultimate Guide to Customer Satisfaction, CONTI Evolution

Colby Harder - Friday, January 09, 2015

From Entrepreneurship Daily - Colby Harder, President of CONTI Evolution

We are audio visual advisors for business and work on technically complex and geographically diverse projects. We have developed a program that optimizes customer loyalty based upon key principles:

1) Respond quickly : We aim to respond to customer queries within minutes.
2) Do a Good Job : We invest in quality expertise and systems that drive quality delivery.
3) Ensure Customer Satisfaction : Each customer receives a post-project survey and verbal follow up to ensure satisfaction and identify outstanding issues.
4) Constant Contact : Key customers are placed on a constant contact list for our inside team to keep in regular monthly contact.

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http://entrepreneurshipdaily.com/tips/how-to-increase-customer-retention-to-your-business/