CONTI Evolution in the Media
MEDIA - Entrepreneurship Daily: Ultimate Guide to Customer Satisfaction, CONTI Evolution
From Entrepreneurship Daily - Colby Harder, President of CONTI Evolution
We are audio visual advisors for business and work on technically complex and geographically diverse projects. We have developed a program that optimizes customer loyalty based upon key principles:
1) Respond quickly : We aim to respond to customer queries within minutes.
2) Do a Good Job : We invest in quality expertise and systems that drive quality delivery.
3) Ensure Customer Satisfaction : Each customer receives a post-project survey and verbal follow up to ensure satisfaction and identify outstanding issues.
4) Constant Contact : Key customers are placed on a constant contact list for our inside team to keep in regular monthly contact.
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