It's that easy... CLICK THE BIG RED BUTTON ABOVE
When you click the "Big Red Button" you help us manage your support requests more effectively. You'll be asked some important quesitons to help us respond quickly, and then;
1. You will recieve an automated response confirming your service ticket has been logged (if you don't recieve this email, an error has occured. please re-log your ticket)
2. You will recieve a telephone call or email from our service coordinator. They will acknowledge your ticket, and start working on a solution for you. (We aim to respond personally within 15 minutes of your request, however, sometime they are delayed attending to other customer requests. Note that our service coordinators work M-F 830am - 5pm so tickets recieved outside business hours will not be actioned until the next work day)
3. You will then have a time slot allocated for our technician to attend to your issue. We will give you the first available time slot. (If you require an urgent response or a response outside business hours, a 1$150/hr rush/OT rate may apply).